I filed a claim with American Airlines 3 weeks ago, they reps or rude and uninformative. They tell me one thing is policy, but when I check the web site I see that I have been misinformed. When I ask to speak to a supervisor they say one will call me back in 24 to 48 hours. Every piece of clothing my son had was in that baggage (we were moving to miami). I have had to spend more money trying to replace some of the necessary items. But I am fustrated and i want to know what rights I have as a consumer.
Please help.